Travel: Airline Experience - Qantas

I should start this post by saying I've been spoilt on my long haul flights. I've flown on the Airbus A380 super jumbo 7 or 8 times now and each time it reminds me of how great the plane is. Prior to the A380 I would typically try to ensure I had a seat on the top deck of a Boeing 747, now however given the choice I'd always fly the A380. It will be interesting to see what the Boeing 787 Dreamliner will be like.

Qantas

For the 4 years I lived in Australia I (almost) exclusively flew on Qantas and overall found the service, aircraft and staff to be pretty good on the International flights. The aircraft fleet are fairly young and their new business class Cocoon seats are pretty comfortable. On the aircraft other than the A380 they were not the fully lay flat, however the A380 did have the full lay flat beds.

The Video on Demand in Qantas business class international flights was intuitive and easy to use with a reasonably broad choice of music, tv and movies. There were some glitches on the A380 which meant the video on demand would reset once or twice during a flight however I believe this has now been resolved.

The business class menu provides a good selection and the food is pretty good. The wine and drink list was reasonable.

As with any airline, there are good and and bad flight experiences however I would say overall I recommend them as an airline particularly if you get the chance to fly on the Airbus A380.

On the occasions that the flight was delayed the pilot and staff would always apologise. These may just be words but it does help. I've noticed that on all the US airlines that I've flown they do not apologise when the flights are delayed. I'm unsure if this is across all US airlines however it does make me not feel valued as a customer.

Overall Experience 7/10  (9/10 for the A380)